Frequently Asked Questions
How can I book a property??
You will find that the easiest way to book is by contacting us. This will take you through the different stages, including taking your payment.
What day can my holiday start?
Each property has a preferred start day, known as the 'changeover' day. This will show on the calendar when you make your booking, and for some properties, a price will show on the days you can book.
Can my holiday start on a day other than the preferred changeover day?
This may be possible outside of peak holiday times and subject to agreement with the property owner.
How do I book a short break?
Short breaks can be booked easily by email request, by choosing your preferred duration. Generally, you can book a short break in low season at any time, but if you’re looking for just a few days away in peak season you may not be able to book this until a couple of weeks beforehand.
What if I cancel?
If you have to cancel your holiday, please let us know as soon as possible in writing (email/post). Confirmation of your cancellation will need to come from the lead party member (the initial booker). We follow a flexible booking policy, and the bookings cancelled before 48 hours of your arrival, will be fully refunded. Refund for cancellations within 48 hours of booking will be at our discretion. Cancellations on the same day of arrival will not be refundable unless there are exceptional circumstances.
Do you cater for specific accessibility needs?
We understand that some visitors have special requirements in terms of access to a property or the facilities needed within it. When searching for properties on our website, you can use the filter section to select only properties that have accessibility provisions. If you need further advice or help, please contact us and we will be pleased to help
Can I bring a pet?
Pets may be allowed, but please contact us prior to booking to confirm with us .
Is there parking at the property?
You will be provided with instructions on where to park at the property.
Can I take an extra person/infant?
The total number of people staying at a property must not exceed the number stated in the property description. However, for infants, we can check with the property owner as this may be possible for an extra cost.
Will I need to bring my own bed linen and towels?
We provide bed linen and towels, unless otherwise stated in the property description. You will need to bring your own beach or swimming towels. Please note: we don’t supply any linen or blankets for cots, you will need to bring your own.
What can I expect as a standard inclusion of my self-catering accommodation?
our properties are self-catering; this means that you will need to bring your own provisions. Owners are not required to leave any store cupboard items in the property. We provide a welcome pack which may include some day-to-day items. you are most welcome to use them during your stay. Your accommodation will be equipped with crockery, cutlery and cooking utensils.
Is there Electric Vehicle Charging?
There are no EV chargers available at the property. Vehicles should NOT be charged at property. We have standard domestic supplies which do not support vehicle charging.
Is Broadband / Internet / Wireless access available?
WiFi is available by means of a 4G router so may fluctuate during the day.
Is there Hot tubs?
Please refer to the property description for information
Who do we contact before we arrive?
Before the start of your holiday, you will receive written confirmation containing information on how to access your property when you arrive. You will also be provided the contact details.
What time do I arrive and depart the property?
Arrival and departure times can be found on the property description and will also be stated in your final booking confirmation.
Can we smoke or vape inside the property?
Our properties are non smoking and non-vaping inside the property.
Do we need to clean the property before we leave?
We ask that the property is left in the same state of cleanliness and general order as found.
What should I do if I have left an item in a property?
Please call the number provided on your final booking confirmation as soon as possible so that we can help you locate any item(s) left behind and arrange for this/these to be sent back to you. A minimum fee of £10 may be applicable to cover the cost of returning any item(s). We expect the return of any item(s) to take up to 14 days, and any item(s) not claimed after this time will be appropriately disposed of. We cannot accept responsibility for any personal belongings left behind.
What if we are not happy with our property on arrival or experience problems during the stay?
We aim to provide a high level of customer service and want all our guests to be completely happy with their holiday. However, things can be missed and if this is the case the matter should be brought to the attention of the property owner/caretaker on the number supplied on your final booking confirmation as soon as possible. Please don't leave it until your last day or leave it until you have returned home to speak to us about any problems, as we are then no longer in a position to help.
What would happen if something got damaged at the property?
We expect that a certain amount of wear and tear is inevitable, and this applies to the occasional smashed glass or broken plate. However, if something does get damaged while at the property, please call the number supplied on your final booking confirmation at the earliest opportunity so that it can be fixed or replaced in time for the next holidaymakers. It is sometimes reasonable to expect to pay for more serious damages and breakages such as incidents to carpets, sofas, broken windows etc.
How will I know if my booking is impacted by adverse weather?
If adverse weather affects your booking we will let you know as soon as we are aware and may offer you alternate days/refund before your arrival.
When will I receive my booking confirmation / directions to the property?
You will receive a booking confirmation when a deposit payment has been made. Further confirmation, along with directions to the property, will be sent when your holiday is paid in full.
